Privacy Policy

Effective Date: 10 September, 2026
Last Updated: 10 September, 2026

Vhabily Access Global, operating under the business name Vhabily Education (“Vhabily,” “we,” “us,” or “our”), is committed to protecting the privacy and personal information of individuals who interact with our business.

Vhabily Access Global is a business registered in Nigeria.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you interact with Vhabily, including through our website, online forms, consultations, WhatsApp, email, application processes and other services.

This Policy applies to our broader relationship with you and is not limited to information collected through our website.

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1. INFORMATION WE COLLECT

The type and amount of information we collect depends on your relationship with Vhabily and the services you request.

1.1 Information from Leads

When you make an enquiry with Vhabily, we may collect:

• Full name
• Email address
• Phone number
• Information you voluntarily provide in connection with your enquiry

This information may be used to respond to your enquiry, provide information about relevant programmes or services, follow up on your enquiry, or facilitate a consultation.

1.2 Information from Prospective Clients

If you are considering using Vhabily’s services, we may collect additional information to understand your profile and provide appropriate guidance.

This may include:

• Passport data-page information
• Educational history
• Work history
• Preferred study destination
• Preferred programme
• Budget
• Scholarship information
• Other information relevant to assessing your study-abroad options

Where you have not yet engaged Vhabily as a paying client, this information is primarily used to assess your profile and provide appropriate recommendations.

1.3 Information from Applicants and Clients

Once you engage Vhabily for paid services, we may collect additional information necessary to provide the services you have requested.

Depending on your individual case, this may include:

• Full identity information
• Passport information
• Academic certificates
• Academic transcripts
• Other educational records
• Employment and professional information
• CVs and professional documents
• Financial information where relevant to an application
• Visa-related information
• Scholarship-related information
• Information relating to dependants where relevant
• Application information
• Other documents or information required for the specific service being provided

We collect information relevant to the service or process you have requested and do not intentionally request unnecessary information.

1.4 Documents You Provide

You may provide documents to Vhabily through:

• Website forms
• Online application forms
• Email
• WhatsApp
• Other official Vhabily communication channels
• Physical submission where required for services such as authentication or legalization

These documents may include passports, certificates, transcripts, identity documents and other application or legal documents.

2. HOW WE COLLECT YOUR INFORMATION

We may collect information directly from you through:

• Our website
• Website forms
• Consultation booking and checkout
• Online application forms
• Email
• WhatsApp
• Telephone communication
• Consultations
• Documents you submit to us
• Other official Vhabily communication channels

You may initially contact us through social media platforms such as Instagram, Facebook, TikTok or LinkedIn.

Where appropriate, we may direct you from those platforms to WhatsApp, email, our website or another official Vhabily communication channel to continue your enquiry or provide the information required for our services.

3. HOW WE USE YOUR INFORMATION

We use personal information for purposes relevant to your interaction with Vhabily and the services you request.

3.1 Enquiries and Prospective Clients

We may use information to:

• Respond to enquiries
• Provide information about our services
• Follow up on enquiries
• Facilitate consultations
• Assess a prospective client’s profile
• Recommend suitable study destinations
• Recommend suitable programmes or institutions
• Provide relevant scholarship or study-abroad information

3.2 Clients and Applicants

Where you engage Vhabily for services, we may use your information to:

• Provide the services you have requested
• Assess and develop your application
• Select suitable universities or institutions
• Prepare and submit university applications
• Communicate with universities and educational institutions
• Support scholarship applications
• Prepare and support visa applications
• Provide document preparation services
• Arrange translation services where required
• Arrange authentication and legalization services where required
• Communicate with you about your application
• Manage your client relationship
• Process and record payments
• Maintain appropriate business records
• Address complaints or disputes
• Provide future services where appropriate

3.3 Business Operations

We may also use personal information to:

• Maintain client records
• Improve our services and processes
• Maintain financial and accounting records
• Protect against fraud, misuse or unauthorised activity
• Protect our legal interests
• Establish, exercise or defend legal claims
• Manage our business operations
• Communicate relevant information about Vhabily’s services

4. SHARING YOUR INFORMATION

We do not sell your personal information.

We may disclose your personal information where it is necessary to provide a service you have requested, where you are aware of the relevant process, or where disclosure is required or permitted by applicable law.

We do not intentionally send client information to unrelated third parties.

4.1 Universities and Educational Institutions

When you engage Vhabily for admission services, relevant personal information and documents may be submitted to universities or educational institutions as part of your application.

4.2 Embassies and Immigration Authorities

When you engage Vhabily for visa-related services, relevant information and documents may be submitted to the appropriate embassy, immigration authority or other competent government authority.

4.3 Visa Application Centres

Where an embassy or immigration authority requires an application to be submitted through a visa application centre, we may provide the necessary information and documents through that centre.

4.4 Scholarship Organisations

Where you are applying for a scholarship, relevant information may be provided to the scholarship organisation or institution responsible for processing that application.

4.5 Translation Providers

Where translation is required as part of your requested service, relevant documents may be provided to a translation provider.

4.6 Authentication and Legalization Providers

Where authentication or legalization is required or requested, relevant documents may be provided to the appropriate service provider.

Authentication and legalization services are currently offered specifically to Nigerian clients where applicable.

Translation services may be provided to clients generally where required.

4.7 Other Third Parties

We do not routinely provide client documents to accommodation providers.

We will not knowingly send your personal information to an unrelated third party or use your documents for a process that is unrelated to the service you have requested.

Where a third party is required to participate in your application or service, the relevant information will be shared only to the extent reasonably necessary for that process.

5. INTERNATIONAL TRANSFERS

Vhabily provides international education and related services. As a result, your personal information may need to be transferred to or accessed by organisations outside Nigeria.

Depending on your chosen destination and the service you request, this may involve organisations in:

• China
• European countries
• South Korea
• Mexico
• United States
• Australia
• New Zealand
• Brazil
• Argentina

The fact that these destinations are listed does not mean your information is transferred to all of them. Information is transferred only where relevant to your particular application, destination or service.

For example, information may be sent to a university in your chosen destination as part of an admission application or to a relevant authority during a visa process.

Where required by applicable law, we will take appropriate steps in relation to international transfers of personal information.

6. THIRD-PARTY TECHNOLOGY AND SERVICE PROVIDERS

Vhabily uses third-party technology and service providers to operate our business and provide services.

These may include:

• Zoho CRM
• Zoho Mail
• Zoho Workplace
• Google Forms
• Google Drive
• Google Sheets
• Google Analytics
• Google Search Console
• WhatsApp Business
• Flutterwave
• WordPress
• Canva
• Adobe
• iLovePDF
• Other document-processing, communication, storage, analytics or business tools that may be used from time to time

These services may process or store information depending on their role in our operations.

Vhabily does not use WordPress as a client information database.

Canva is used primarily for document and design editing and is not used as Vhabily’s client database.

Where document-processing tools are used, they are used for the relevant document-processing purpose.

7. PAYMENT INFORMATION

Payments to Vhabily may be made through our designated Nigerian bank account or through Flutterwave.

Where payment is made through Flutterwave, payment processing is handled through Flutterwave’s payment infrastructure.

Vhabily does not ordinarily receive or store your full card details or banking credentials processed through Flutterwave.

We may retain transaction-related information including:

• Name
• Email address
• Phone number
• Amount paid
• Date of payment
• Transaction/reference number
• Service purchased
• Payment status
• Relevant payment-plan information

This information may be retained for accounting, financial management, client-service, record-keeping and legal purposes.

8. MARKETING COMMUNICATIONS

Vhabily may communicate with leads, prospective clients and clients regarding relevant services, opportunities, updates and educational information.

This may include:

• Study in China opportunities
• Scholarship announcements
• New programmes
• Application deadlines
• Vhabily services and offers
• Relevant educational information
• Blog and resource updates

Marketing communications may be sent through channels such as:

• WhatsApp
• Email
• SMS
• Other appropriate communication channels

We do not want to continue marketing communications to people who are not interested in receiving them.

You may ask us to stop sending promotional or marketing communications at any time by contacting us through our official channels.

Once we receive a valid opt-out request, we will stop using your information for promotional communications.

Your contact information may nevertheless remain in our systems where it is necessary for legitimate non-marketing purposes, such as an ongoing client relationship, accounting, record-keeping, application processing or legal obligations.

9. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website and improve our services.

We currently use or may use technologies including:

• Google Analytics
• Meta/Facebook technologies
• Other analytics, advertising or website technologies that may be introduced from time to time

We also use Google Search Console to understand how our website performs in search results.

Where applicable law requires consent for cookies or similar technologies, Vhabily will provide an appropriate mechanism for obtaining and managing that consent.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, misuse, loss, disclosure, alteration or destruction.

Our measures include:

• Role-based access to client information
• Company accounts for business systems
• Two-factor authentication on our main systems, particularly systems containing client information
• Confidentiality obligations for staff and contractors who access client information
• Access restrictions based on staff responsibilities
• Revocation of access when staff or contractors leave Vhabily
• Deletion of company accounts when staff or contractors leave
• Controlled sharing of client documents through official Vhabily communication and collaboration systems

Vhabily staff may currently use personal computers for work-related activities. Where this occurs, staff and contractors remain subject to Vhabily’s confidentiality obligations and requirements regarding the protection and disposal of client information.

Although we take reasonable steps to protect personal information, no method of transmitting or storing information can be guaranteed to be completely secure.

11. WHO CAN ACCESS YOUR INFORMATION?

Access to personal information is based on the responsibilities of the relevant team member.

Founder and Management

Founder and management personnel may access client information necessary to oversee and manage Vhabily’s operations.

Sales and Client Management

Sales and client-management personnel may access information relating to clients they manage because their responsibilities include ongoing communication and management of the client relationship.

Admissions Team

Admissions personnel may access information necessary to understand and process a client’s admission.

Visa Team

Visa personnel may access information necessary to handle a client’s visa-related process.

Finance Team

Finance personnel generally have access only to financial information relevant to the client’s relationship with Vhabily, including payment status and payment plans.

Content and Social Media Personnel

Content or social media personnel may receive specific client materials, such as an admission letter, where necessary for an approved content or marketing purpose.

Where client materials are used for public-facing content, Vhabily will handle such use in accordance with applicable permissions and privacy requirements.

Other Personnel

Other team members do not routinely have access to client information unless such access is necessary for their specific responsibilities.

12. CONFIDENTIALITY

Staff and contractors who have access to client information are required to comply with confidentiality obligations.

Personnel are expected to use client information only for legitimate business purposes connected to their responsibilities.

When a staff member or contractor leaves Vhabily or their engagement ends:

• Their access to Vhabily systems is revoked.
• Their company accounts are deleted.
• They are required to comply with their continuing confidentiality obligations.
• Vhabily requires them to dispose of or delete Vhabily/client information in their possession where applicable.

13. RETENTION OF PERSONAL INFORMATION

Vhabily may retain personal information for up to two (2) years following the client’s last meaningful interaction with Vhabily.

We retain information during this period because clients may return to Vhabily for future applications or services and because an appropriate client history can be important to the continued provision of services.

Retention may also be necessary to:

• Support returning clients
• Assist with future applications or services
• Maintain client history
• Address potential disputes
• Maintain accounting and financial records
• Establish, exercise or defend legal claims
• Maintain appropriate business records
• Address complaints or enquiries

At the end of the applicable two-year period, Vhabily will delete or securely dispose of retained personal information, subject to information that we are legally required or otherwise permitted to retain for a longer period.

Where a client has a subsequent meaningful interaction with Vhabily, the relevant retention period may be calculated from that more recent interaction.

14. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information.

These may include the right to:

Request Correction

You may ask us to correct inaccurate or incomplete personal information that we hold about you.

Request Deletion

You may ask us to delete your personal information.

Where there is a legitimate or legal reason for Vhabily to retain particular information, we may need to retain that information despite a deletion request.

Withdraw Consent

Where we rely on your consent for a particular processing activity, you may withdraw that consent where applicable.

Opt Out of Marketing

You may ask us to stop sending promotional or marketing communications to you.

To make a privacy-related request, contact:

info@vhabilyedu.com.ng

We may need sufficient information to verify your identity and locate the relevant information before acting on a request.

15. STUDENTS UNDER 18

Vhabily works with students who may be under the age of 18.

A student under 18 may contact Vhabily to make an enquiry, and we may respond to that enquiry with general information.

However, Vhabily will not provide paid services, process an application, or commence a client engagement for a person under 18 without the knowledge and consent of their parent or legal guardian.

Where a student under 18 wishes to use Vhabily’s services, we may require the parent or legal guardian to:

• Contact Vhabily directly; or
• Provide appropriate consent before services commence.

Vhabily will not knowingly use a minor’s personal information for direct marketing or promotional purposes without appropriate parental or legal-guardian consent.

16. INFORMATION PROVIDED BY PARENTS, GUARDIANS OR OTHER PERSONS

A parent, legal guardian or another authorised person may provide information about a student or applicant where they are assisting that person with an application or service.

If you provide information about another person, you should ensure that you are authorised to provide that information and, where required, have obtained the appropriate consent.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites and services, including:

• Universities
• Educational institutions
• Government authorities
• Payment providers
• Social media platforms
• Other external services

Vhabily is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our technology
• Our data-processing practices
• Our business operations
• Applicable laws or regulatory requirements

When we make material changes, we may update the “Last Updated” date at the top of this Policy and take other reasonable steps where appropriate.

19. CONTACT US

If you have questions about this Privacy Policy, wish to correct your personal information, request deletion, withdraw consent where applicable, or opt out of marketing communications, you may contact us at:

Vhabily Access Global
Trading as Vhabily Education
Registered in Nigeria

Email: info@vhabilyedu.com.ng

20. PRIVACY COMPLAINTS

If you have concerns about how Vhabily handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.

Where applicable, you may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent data-protection authority.